Privacy Policy

We are committed to protecting and respecting your privacy. This privacy policy will explain how we process any personal data we collect or that you provide us with when you use our website or communicate with us.

We are: Heartbroken to Healed Community Interest Company (H2H) and our website is located at

1. What Personal data do we collect?

Personal data means any information capable of identifying an individual. Some Personal Data is needed to be held by us in order to maintain a legitimate GDPR compliant business relationship with you.

H2H collects and stores the following data you have provided:

  • Name

  • Email address

  • Telephone number

  • Postal Address (if necessary)

  • Signed contractual agreements related to: Grief recovery programmes & workshops

To comply with insurance requirements we retain basic information about programme attendance. Any personal information verbally provided by you for the purposes of your emotional wellbeing during Grief recovery programmes or workshops is treated with the strictest confidence and not stored electronically or on paper.

2. How do we collect your Personal data?

You directly provide H2H with most of the data we collect. We collect and process data in two ways:

Direct interaction

  • You provide your name, telephone, email and postal address as required to enable H2H to advise regarding products, services, programmes, workshops, visits, talks and appointments.

Automated interaction via the Website

  • You may provide your First name and email via the website for a specific email response from H2H.

  • If you sign up for any of the H2H programmes/workshops your First name, Surname, telephone number, email, and address.

  • Voluntarily complete a customer survey, provide feedback or interact with Q&A’s or message boards.

  • Use or view our website, when cookies will be installed on your device with your permission.

3. Why we need to collect and process your Personal Data

You provide only the personal data necessary for H2H to communicate with you for legitimate business purposes. These may include:

  • Discussing and taking part in any H2H programmes or workshops

  • Participating in any forums or discussions on the H2H website.

  • Marketing H2H products and services.

  • Newsletters.

  • Invoicing for business accounting purposes.

4. How is your Personal Data protected?

  • All paper documents are held in a locked cabinet in a private office within the registered office of H2H.

  • All electronic data is stored within password-protected software on a password protected computer stored within the registered office of H2H, or on hosting platform, on a password- protected computer, within a secure locked facility.

5. How will H2H communicate with you?

H2H will communicate with you via email, text, telephone, Messenger or paper letter as appropriate and preferable to you, to provide you with the information necessary to book, attend and/or communicate with us regarding our Grief recovery programmes and workshops.

H2H may communicate with you, with your permission, via Skype or Zoom or other video conferencing tools as necessary.

6. Disclosure of your Personal Data

H2H shares your personal data appropriately with the following trusted third parties for legal and legitimate business purposes only:

  • Accounting software for legal book-keeping purposes.

7. Third parties that may have access to your personal data

  • Paypal – online payment processing platform.

  • Bank – online payment transfers.

  • WordPress – website hosting company

H2H has no access to your credit or debit card numbers, Paypal account, bank details or pin numbers for payment purposes.

All reasonable care is taken to ensure third parties used are GDPR compliant. H2H is not responsible for data held by any third party software hosting.

Please check individual websites for their GDPR compliant Privacy Policies.

8. Your Data Protection rights

You have the right to:

  • Access: you have the right to request a copy of any Personal Data held by H2H and expect a response to that request within one month, H2H reserves the right to charge a small fee for this service.

  • Correction: Request correction of your Personal Data.

  • Erasure: Request erasure of your Personal Data.

  • Restriction: Request restriction of processing your Personal Data provided it does not inhibit the legal and legitimate obligations of business.

  • Withdraw and/or Unsubscribe from further contact from H2H at any time

You have the right to complain to the ICO if you believe there has been a breach of your Personal Data. Please contact H2H first to ensure all privacy policy structures have been followed and give us the opportunity to resolve any queries with you personally.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity via Google Analytics. This information is not personal data and does not identify you individually. Cookies are used in a range of ways to improve your experience of using our site:

  • Recognising you as an authenticated user of our site.

  • Keeping you signed in.

  • Understanding how you use the site and thus enabling us to improve it.

You can set up your device not to accept cookies but you need to be aware that this may impair function of the site or may not give access to certain features within it.

Web Site Access

Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable and we may suspend access at any time or for any period or close it indefinitely. From time to time, we may restrict access to some parts of our site, or our entire site, to guests or users who have registered with us. If you choose or are provided with a user code, password or security information, you must treat this as confidential and not disclose it to anyone else. We have the right to disable any user code or password at any time.

Uploading Material to our site

When using our site or Social Media, you must observe our Acceptable Use Policy. This means you must not post any material or content which is illegal, including materials that discriminate on the grounds of gender, age, race, religion, beliefs or disability or which encourage hatred.

Contact Details:

Business email address:

Business Telephone: 07778798014

Postal Address / registered office: 23 Front street, Whickham, NE16 4HQ

Changes to the Privacy Policy

This privacy policy will be reviewed and updated on a regular annual basis and updated as necessary. This Privacy Document was last updated 25th June 2020.